Refund policy

Returns & Exchange Policy

Applicable to all domestic and international orders

A Little About Our Promise

At AARNI, we pour love and care into every order - ensuring each parcel is quality-checked and packed with attention before it leaves our hands. Your satisfaction truly means the world to us.

Because of the detailed care involved in every shipment, we are only able to process returns or exchanges in specific situations. Please take a moment to read through our policy so we can serve you better.

When Can You Request a Return or Exchange?

We happily accept returns and exchanges in the following situation:

Unfortunately, we are unable to process requests for the following reasons:

Size Exchange

We understand that getting the right fit matters! If your product doesn't fit as expected, here's what you need to know:

Size Exchange - Domestic Orders Only

• You have 5 to 7 days from the date of delivery to reach out to us if the size isn't right for you.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Size exchanges are available for domestic orders only - unfortunately, we are unable to offer size exchanges for international orders.
• Please note: A shipping charge will be applicable for size exchanges. The cost of shipping to and fro - including reverse pickup as well as forward shipping charges - is to be borne by the customer.

How Soon Should You Reach Out?

If your order arrives damaged or defective, we kindly ask you to get in touch with us within 24 to 48 hours of receiving it. The sooner you reach out, the faster we can sort things out for you!

Parcel Opening Video - A Must!

Condition of the product

Please make sure the product is unused and in its original condition, with all original packaging, tags, and invoice included. We may not be able to process requests if the product appears to have been used or the packaging has been altered.

Please record a parcel opening video

To help us resolve your concern quickly and fairly, we require a clear, uninterrupted video of you opening the parcel at the time of delivery. This is needed for all damage, defect, or size exchange requests. Unfortunately, requests submitted without a valid parcel opening video may not be eligible for processing.

Here are a few tips to make sure your video works for us:

• Start recording before you open or remove any packaging - show the sealed parcel first.
• Make sure all sides of the parcel, including the shipping label, are clearly visible.
• Record the entire unboxing in one go - please do not pause or stop midway.
• The condition of the product as you receive it should be clearly captured.
• Good lighting and steady footage go a long way - blurry or incomplete videos may not be accepted.

Why do we ask for this?

This video protects both you and us! It helps us clearly understand the condition of the product at the time of delivery, so we can resolve your concern as fairly and swiftly as possible.

How to Initiate a Return or Exchange

It's simple - just follow these steps and we'll take care of the rest:

1. Reach out to us within 24-48 hours
   
   Get in touch via call, WhatsApp, or email (details in the Contact section below). Please don't send the product back before hearing from us first.
2. Share your parcel opening video & details
   
   Send us your parcel opening video along with a short description of the issue. This helps us review your request quickly and get back to you with the best solution.
3. We'll confirm & arrange pickup
   
   Once we've reviewed the video and verified the issue, we'll send you a confirmation and arrange a free pickup from your doorstep within 24 to 48 hours.
4. Pack it up safely
   
   Please pack the product in its original packaging with all tags and the invoice included. Our courier partner will need the package to be properly sealed before pickup.
5. We process your request
   
   Once we receive and inspect the returned product, we'll move forward - whether that's a replacement, exchange, or refund - and keep you updated every step of the way.

Domestic & International Orders

Here's a quick overview of how our policy applies depending on where your order is headed:

Domestic Orders (Within India)	International Orders
Returns and exchanges accepted for damaged or defective products only. For damaged or defective items, please inform us within 24 to 48 hours of delivery. For size exchanges - Please reach out to us within 24 to 48 hours of receiving your order, and ensure the product is delivered back to us within 5 to 7 working days. Pickup will be arranged once your request is confirmed.	Physical returns are not available for international shipments. Size exchanges are not available for international orders. If your order arrives damaged or defective, please reach out within 24 to 48 hours. We'll review the case and process a refund where applicable.

For both domestic & international orders

All damage and defect claims require a parcel opening video. Once we receive your video, our team will carefully review it and let you know the next steps. We're always here to help!

Refund Timeline

Once we receive and inspect your returned product, here's what you can expect:

Domestic Refunds

• Refund initiated: Within 2 to 5 business days of receiving your returned product.
• Refund in your account: 5 to 7 business days from initiation (may vary by bank or payment provider).
• We'll send you a confirmation as soon as the refund has been processed.

International Refunds

• Refunds for international orders are handled on a case-by-case basis after our team reviews the parcel opening video.
• Once approved, refunds are typically processed within 5 to 10 business days.
• The amount will be credited to your original payment method. Processing times may vary depending on your bank or card provider.

Just so you know

Refund timelines may vary slightly during peak seasons or due to factors beyond our control. We'll always keep you in the loop!

Get in Touch With Us

We're always happy to help! Whether you have a question or need to initiate a return, exchange, or size swap - just reach out and we'll guide you through:

We truly value your trust in AARNI and will always do our best to make things right for you. Thank you for being a part of our community!

Contact Details

Phone / WhatsApp: +91 9701762891

Email: support@aarniclothing.com

Support Hours:
Monday to Saturday | 10:00 AM to 6:00 PM IST

We are closed on Sundays and public holidays.

For damage or defect claims - please reach out within 24 to 48 hours of receiving your order.

For size exchanges - Please reach out to us within 24 to 48 hours of receiving your order, and ensure the product is delivered back to us within 5 to 7 working days.